I recently presented my paper at ICEGOV 2025 in Abuja, my first time at the conference and ICEGOV’s first time in West Africa. My paper “Inclusion by Design or Assumption? Contextualising Nigeria’s Digital Policy through its Mobile Banking Experience” was shortlisted for Best Research Paper, which was a…
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This week, I was invited to deliver an expert talk and workshop for Youth groups in Ethiopia for their technology-facilitated gender-based violence (TFGBV) project. The session brought together 10 practitioners working in digital safety, policy, and community support. My talk focused on the intersection of low literacy, reporting systems, and inclusion barriers.…
Read MoreA Redesign Audit of the “If you’re getting other benefits” Screen In this short UX audit, I examine a key decision screen in the Universal Credit (UC) online service: the page that appears after a user confirms they are making a claim for themselves (step 3 in the…
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Universal Credit serves millions of people in the UK, many of whom face barriers using digital services confidently. These experiences are particularly common among older adults, people with additional support needs and those with low literacy or digital confidence. As of 2021, 20-50% of UK adults did not yet have…
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In a paper published last year based on my PhD research, I explored critical inconsistencies in how researchers define and measure literacy in Human-Computer Interaction (HCI) research. Our systematic literature review of 33 HCI studies revealed significant conceptual gaps in understanding functional illiteracy. Key findings showed that 41%…
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When I began researching mobile usability among functionally illiterate (FXI) users in Nigeria, I knew I didn’t want to just measure drop-off rates or error counts. I wanted to understand what was really happening in those moments when users hesitate, backtrack, or abandon a task. What were they…
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