Over the past few years, digital financial inclusion efforts have focused heavily on expanding access and improving infrastructure. More people have bank accounts. More people have mobile devices. More services are available digitally. But access does not always translate into successful use. In my research on mobile banking…
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I co-authored a study examining ten years of African HCI research. Not only to celebrate growth, but to ask a harder question: who is driving it? We analysed authorship, institutional location, and publication venues. We analysed authorship, institutional location, and publication venues across 268 peer-reviewed papers and 1,091…
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Legislative Summit on Health, Abuja - November 2025
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I recently presented my paper at ICEGOV 2025 in Abuja, my first time at the conference and ICEGOV’s first time in West Africa. My paper “Inclusion by Design or Assumption? Contextualising Nigeria’s Digital Policy through its Mobile Banking Experience” was shortlisted for Best Research Paper, which was a…
Read MoreIt’s Not About the Dashboard Lately I’ve ventured into work around data capability and literacy, and it’s made me rethink what “data literacy” really means. We talk a lot about skills and tools, but I keep noticing how much of it comes down to confidence, culture, and conversation.…
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This week, I was invited to deliver an expert talk and workshop for Youth groups in Ethiopia for their technology-facilitated gender-based violence (TFGBV) project. The session brought together 10 practitioners working in digital safety, policy, and community support. My talk focused on the intersection of low literacy, reporting systems, and inclusion barriers.…
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1 Problem & Context 2 UXR Methods 3 Airtable UXR Repository 4 User Journey Map 5 Design Solutions 6 Testing Results 7 Impact 8 Reflections HIGH-LEVEL PROJECT SUMMARY This project aimed to reduce mobile banking friction for low-literate users by redesigning with diverse cognitive styles in mind Focus: Inclusive…
Read MoreA Redesign Audit of the “If you’re getting other benefits” Screen In this short UX audit, I examine a key decision screen in the Universal Credit (UC) online service: the page that appears after a user confirms they are making a claim for themselves (step 3 in the…
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Universal Credit serves millions of people in the UK, many of whom face barriers using digital services confidently. These experiences are particularly common among older adults, people with additional support needs and those with low literacy or digital confidence. As of 2021, 20-50% of UK adults did not yet have…
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